FAQ

Cloud Unified Collaboration CUC FAQs

CUC requires internet connectivity to work, although broadband is recommended, CUC can work very well over 4G/LTE.

The speed you need depends on how many people will be using the system. Assume each call will need 100KBps for a good quality call.

Yes, as long as you have a stable and adequate internet connectivity it will work very well.

Yes, Customer can port their existing number to Salam, as per CITC number portability regulations.

Yes, provide phone model to Salam presale team, they will check compatibility then customer can use his/her existing desk phones.

This depends upon last mile media, minimum time is 1 week.

Salam can sell desk phone, which are compatibly, you can also subscribe to UC-One which is an application for CUC.

On-Net Calls Free Unlimited
Off-Net Calls 0.05 SAR/min
Mobile 0.25 SAR / min
UAN (9200) 0.2 SAR / min
International Calls Floor Rate (International rates are available)

If customer has multiple offices, we can offer Trunk Group. Whereas all office can use landlines free of charges.

Yes, you can buy Add-Ons as below

CUC Users Add-ons
Bundled minutes – national *1 500
Bundled minutes – international*1 100
Unified Communications (UC-one) 20
Enhanced SLA 3 SAR Per Ext
Extra DID (individual) 30/DID